Vacancy Detail

Field Service Manager

Your future employer is offering an excellent opportunity to join their well-established and growing business, as an Engineering Service Manager, covering the South-West. A generous salary of £40,000 - £42,000 is on offer for the ideal candidate, as well as a yearly bonus, 32 days holiday, company vehicle and more. Due to the competitive nature of the position, direct engineering experience in the coffee industry is a must.

 

This role entails overseeing a team of field-based service engineers responsible for the South-West of England. The job involves working both in the field and at home, as required. The company offers support to customers nationwide, servicing and maintaining a variety of coffee machines to exceptionally high standards. They aim to bring a seasoned coffee engineer on board to contribute to team development and leadership in the region.

 

Responsibilities of the Engineering Service Manager:

• Overseeing the field engineering team, developing them and providing them with support
• Identify and manage KPIs of the field engineering team
• Working closely with the service coordinator team for allocated work
• Ensure the engineering team is well trained and identifying areas for improvement
• Be responsible for project management, financial management and approvals
• Carrying out appraisals, creating career development plans, and carrying out disciplinaries as required
• Motivating the team to represent the business to a high standard

 

Required experience of the Engineering Service Manager:

• Direct engineering experience on multiple brands of coffee machines
• Previous management experience, or team leader experience
• Very strong communication skills and rapport building skills
• The ability to continue to learn, and develop personally

Location: Dorset | Salary: 40000 - 42000 per year | Job type: Permanent | Posted: 01/02/2024